FAQs

Email us hello@thehookery.com.au within 7 days with photos. We’ll replace it or refund it — no stress, no fuss.

You’ll get an email with your tracking link as soon as your order ships. Click, follow, and celebrate when it’s close.

If you have not received your order in the specified time frame, start by checking your tracking link and with neighbours or reception. Still missing? Email us at hello@thehookery.com.au and we’ll help track it down.

Within Australia: 2–8 business days
You’ll receive tracking once your order ships.

Yep! Each kit includes:

  • Yarn
  • Crochet hook
  • Tapestry needle
  • Stitch marker
  • Pattern
  • Accessories as per your item (eg leather bases, handles and labels)
  • Video tutorials
  • A sprinkle of confidence (metaphorical but real)

You just supply a comfy seat and a cup of tea (or sneaky wine)

It depends what you're looking for?

We have purposefully designed kits for the dopamine hit - quick wins (1-3 hours), rainy weekends (5-7 hours), something a bit longer (10-15 hours) and for those seeking an heirloom make with the opportunity to pour many hours of love into that very special heirloom item.

We’ve got your back!
You can:

  • Watch the included video tutorials
  • Message us via the Hooker Help Desk
  • Email hello@thehookery.com.au
  • Send us a pic and we’ll help untangle the mystery

No shame, no judgment, no crochet left behind.

We use professional photography to accuratley show our colours, however screens differ in quality and display so please expect slight differences - all are beautiful.