Terms of service
Terms & Conditions – The Hookery
Last updated: February 2026
Welcome to The Hookery!
These Terms & Conditions outline how our website works, what you can expect when shopping with us, and the responsibilities we both agree to when you place an order.
By visiting our website (thehookery.com.au) or making a purchase, you agree to these Terms & Conditions.
If you don’t agree, that’s totally okay — but you should stop using the site.
1. About The Hookery
The Hookery is an Australian business that creates premium crochet kits designed to help you slow down, de-stress, and create something beautiful with your own two hands.
When we say “we,” “our,” or “us,” we’re talking about The Hookery.
When we say “you,” we mean our customer, visitor, or lovely Happy Hooker browsing the store.
2. Online Store Terms
By using our website, you confirm that you are:
- at least 18 years old, or
- using the site with permission from a parent or guardian.
You agree not to use our products or site for any illegal or unauthorised purpose.
3. Product Information
We always aim to describe our products accurately, including colours, materials, contents, and instructions.
However, colours may vary slightly depending on your device screen or dye lot.
Handmade items and natural fibres can have small variations — part of their charm, not a flaw.
We reserve the right to modify product descriptions, contents, or pricing at any time.
4. Pricing & Payments
All prices are listed in AUD and may change without notice.
We accept major payment methods including:
- Credit/debit cards (AMEX, VISA, Mastercard)
- PayPal
- Shopify Payments
- Afterpay
Payments are processed securely by third-party providers.
We never store your full payment information.
5. Ordering & Order Acceptance
When you place an order:
- You will receive an automatic email confirming we received it.
- Your order is only accepted once payment is processed.
- We reserve the right to refuse or cancel an order for reasons such as:
- item unavailable
- suspected fraud
- incorrect pricing
- shipping restrictions
If this occurs, we’ll contact you and issue a refund if payment was taken.
6. Shipping
We ship Australia-wide and internationally where noted.
Shipping timelines shown at checkout are estimates, not guarantees.
Delays beyond our control (postal issues, weather, customs, etc.) may occur.
Full details are provided in our Shipping Policy.
7. Returns & Refunds
We want you to love your crochet kit!
If something isn’t right, our Refund Policy explains:
- what can be returned
- conditions for returns
- how to request a return
- how refunds are processed
You can find it via the link in our footer.
8. Intellectual Property
All content on this website — including images, text, instructions, patterns, videos, branding, and product designs — belongs to The Hookery and is protected by copyright law.
You agree NOT to:
- copy
- reproduce
- redistribute
- resell
- publish
- or create derivative works from our content or patterns without written permission.
We share calm, not copyright headaches.
9. Behaviour & Site Usage
You agree not to:
- upload harmful code
- breach security features
- attempt to disrupt or interfere with the website
- use the site for fraudulent activity
- scrape, harvest, or misuse personal data
We're here to stitch good vibes, not digital chaos.
10. Third-Party Tools & Links
We may use third-party apps or services (email providers, analytics, payment gateways, etc.).
These providers have their own terms — please review them.
Our site may include external links. We’re not responsible for the content or policies of other websites.
11. Personal Information
Your submission of personal information is governed by our Privacy Policy, which explains how we collect, use, store, and protect your data.
12. Limitation of Liability
To the maximum extent permitted by law, The Hookery is not liable for:
- indirect or consequential losses
- delays outside our control
- user misuse of products
- allergic reactions to materials
- crafting injuries (e.g., stabby crochet hook accidents)
Always stitch safely, friends.
13. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes take effect when posted on this page.
14. Governing Law
These Terms are governed by the laws of Australia, and any disputes will be handled in Australian courts.
15. Contact Information
If you have questions about these Terms, your order, or your crochet journey, please reach out.
The Hookery
Email: hello@thehookery.com.au
Website: thehookery.com.au